Return & Shipping Policy
Returns & Exchanges
All sales are final.
Due to the nature of the sneaker resale market, Reluxe does not accept returns, exchanges, or cancellations once an order has been placed.
We encourage customers to review all product details, photos, and sizing information carefully before completing a purchase. Each item is authenticated and verified before shipping to ensure accuracy and quality.
Shipping
Processing Time
All orders are processed within 24–48 business hours. Most in-stock items ship the same day if the order is placed before 5 PM EST. Orders placed on weekends or holidays will be processed the next business day.
Delivery Times
East Coast: 2–4 business days
Midwest: 3–5 business days
West Coast: 4–7 business days
Shipping times may vary depending on location, weather, and carrier conditions.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking link to update.
Lost or Missing Packages
If your tracking shows “delivered” but the package cannot be located, we recommend checking with your local carrier or neighbors first, as packages are sometimes misdelivered. If the package is still missing, please contact us at support@reluxewpb.com and we’ll open a case with the carrier.
Please note: Reluxe is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
Expedited Shipping
We currently do not offer overnight shipping by default. If you require expedited delivery, please email support@reluxewpb.com, before placing your order — we can create a custom invoice with upgraded shipping options if available.
Additional Information
Reluxe is not responsible for any lost, delayed, or misrouted packages due to incorrect shipping information provided by the customer. Please double-check your address and contact information before submitting your order.
For any further questions or assistance, please contact our support team at:
📧 support@reluxewpb.com