FAQs
What is your return policy?
We offer a 30-day return policy for all unworn items in their original condition with tags attached. Items must be returned within 30 days of delivery.
How long does shipping take?
Standard shipping takes 3-5 business days within the continental US. Express shipping options are available for faster delivery.
Do you offer international shipping?
Yes, we ship internationally to select countries. Shipping costs and delivery times vary by destination. Please contact us for specific international shipping information.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Are your sneakers authentic?
Yes, all our sneakers are 100% authentic and sourced directly from authorized retailers and brands. We guarantee authenticity on every purchase.
Do you offer size exchanges?
Yes, we offer free size exchanges within 30 days of purchase. Items must be unworn and in original condition with tags attached.
How do I contact customer service?
You can reach our customer service team via email at support@reluxe.com, through our contact form, or by calling our store during business hours.